Job Description
The PMS Complaint Handling Investigator is responsible for meticulously reviewing, documenting, and maintaining complaint records in compliance with regulatory standards, conducting investigations and facilitating continuous improvement initiatives, and collaborating with stakeholders to ensure comprehensive data gathering and analysis for informed decision-making. The role applies suitable coding to enhance data organization and analysis, enabling swift resolution and insights for improving procedures. The role compiles and presents records at management review meetings for comprehensive discussion and decision-making.
**Your role:**
+ Review, analyze, and document customer complaints with accuracy and compliance, following established processes and regulatory requirements.
+ Maintain detailed investigation records and resolution actions that support post‑market surveillance and drive product and process improvements.
+ Assess complaint intake acros...
**Your role:**
+ Review, analyze, and document customer complaints with accuracy and compliance, following established processes and regulatory requirements.
+ Maintain detailed investigation records and resolution actions that support post‑market surveillance and drive product and process improvements.
+ Assess complaint intake acros...
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