Job Description

Job Description

:

The Complaint Handling team’s purpose is to create relevant data that leads to improvement to satisfy the customer’s needs. For this the Complaint Handling & Vigilance Specialist will evaluate each complaint on eligibility and reportability according to standard operating procedures based on applicable regulations and guidelines.

Investigations of product complaints are conducted following analytical/scientific methodology.

The Complaint Handling & Vigilance Specialist is responsible for investigation, reporting and closing the assigned complaints and works with a moderate degree of supervision.

The Complaint Handling & Vigilance Specialist is accountible for:

  • Evaluate complaints on eligibility, reportability and need for investigation
  • Report events to applicable competent authorities and notified body
  • Requests more information when needed from Customer ServicePerform investigations to confirm the complai...

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