Job Description
**Objective of the position**
Managed external complains (product´s defects, development and production process) to eliminate defects. Be the link between customer and supplier.
**Principal activities**
- Shared responsibility of WI Handling and record of Internal & External complaint related to complaint management process.
- Administrate and coordinate external complaint from his creation in the QSYS system until its technical closure, contribute in Quality Cost.
- Responsible of root cause analysis to prevent repetitive defects and continuous improvement in processes quality
- Assure all the information requested by customer is provided on time.
- Support process standardization as required.
- To coordinate revisions to quality report with the team per customer request.
- Support training activities such as 8D´s, quality cost, QSYS, Product Safety.
- Responsible of solving problem methodology.
**Requirements**:
Professional career:
- Industrial...
Managed external complains (product´s defects, development and production process) to eliminate defects. Be the link between customer and supplier.
**Principal activities**
- Shared responsibility of WI Handling and record of Internal & External complaint related to complaint management process.
- Administrate and coordinate external complaint from his creation in the QSYS system until its technical closure, contribute in Quality Cost.
- Responsible of root cause analysis to prevent repetitive defects and continuous improvement in processes quality
- Assure all the information requested by customer is provided on time.
- Support process standardization as required.
- To coordinate revisions to quality report with the team per customer request.
- Support training activities such as 8D´s, quality cost, QSYS, Product Safety.
- Responsible of solving problem methodology.
**Requirements**:
Professional career:
- Industrial...
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