Complaint Manager

Job Summary

We are looking for an experienced and skilled Complaint Manager, with in-depth knowledge of banking products and regulatory frameworks, excellent communication skills, and a proven track record in managing customer complaints to join our team. This role is critical in ensuring customer satisfaction, compliance with regulations, and maintaining the bank's reputation by effectively resolving customer issues.

About Our Wealth And Retail Banking Business

We service more than 13 million individuals and small businesses, with a focus on the affluent segment which encompasses Private Banking, Priority Private, Priority Banking, and Premium. In the mass retail space, we're focused on emerging affluent clients who will progress in their wealth journey with us and form the pipeline of future affluent clients. We’re a leading wealth manager in Asia, Africa and the Middle East, and our deep local presence and international network enables us to capture th...