Complaint Resolution Officer

Complaint Resolution Officer

Rushden, Boston, Peterborough or Milton Keynes (Hybrid Working)

£34,000

Permanent, Full Time

Hybrid – weekly presence required in either Rushden, Boston, Peterborough, or Milton Keynes office

Your week: Full Time (Mon to Fri, 9am to 5pm)

As a Complaint Resolution Officer at Amplius, you’ll deliver a high‑quality, customer‑focused complaint resolution service that ensures fair outcomes, learning and continuous improvement. You’ll champion a positive complaints culture and ensure compliance with the Housing Ombudsman Service Complaint Handling Code.

Snapshot of your role

Lead fair, evidence‑based complaint investigations, ensuring responses meet regulatory codes and internal timescales. Act as an impartial advocate for customers, maintaining clear, empathetic communication throughout the complaint journey. Promote a positive complaints culture and work collaboratively with colleagues, c...