Job Description

About the Role
Job Title: Complaints Administrator
Contract: Temporary to Permanent
Location: Walton on Thames, KT12
Salary: £16.91ph umbrella rate
Hours: Monday to Friday, 8:00am – 5:00pm

We are seeking a professional and customer-focused Complaints Administrator to join our team on a temporary to permanent basis.


This role will support the Complaints Lead and wider Customer Service team by managing and resolving customer complaints and queries, primarily via email and phone. You will aim for first-call resolution wherever possible, ensuring residents receive clear, timely, and empathetic communication. More complex cases will be escalated appropriately to ensure fair and efficient outcomes.


Key Responsibilities

  • Act as the first point of contact for residents raising complaints or service concerns.

  • Handle incoming complaints via phone and email, aiming to reso...

    • Apply for this Position

    Ready to join Build Recruitment? Click the button below to submit your application.

    Submit Application