Complaints Analyst I

**Job Function**:
Quality
**Job Sub Function**:
Customer/Commercial Quality
**Job Category**:
Professional
**All Job Posting Locations**:
Ciudad Juarez, Chihuahua, Mexico
Coordinates and assists with the documenting business critical issues in Customer/Commercial Quality. Applies functional knowledge of Customer/Commercial Quality and identifies regulatory standards and policies that may impact organizational objectives. Assists with routine collection and dissemination of customer feedback, metrics, and key performance indicators to ensure continuous improvement of the quality management system. Carries out processes to ensure internal and key external business partner organization's alignment and fulfillment of quality and regulatory requirements with overall quality priorities, under direct supervision. Follows formal escalation processes to surface issues of product quality, regulatory compliance, and quality systems. Carries out customer handling complaint ...