Complaints Coordinator

Complaints Coordinator

• Location: Ealing, Westminster Bridge Road or Pitsea Hybrid working model with office days on Tuesday and Thursday. (Training fully onsite for first week)

• Job Type: Temporary (until end of March 2026 with possible extension)
• Salary: £14.34 per hour (PAYE)

We are seeking a dedicated Complaints Coordinator to manage and coordinate customer complaints efficiently, ensuring timely resolution and compliance with organisational policies and regulatory standards. This role is crucial in maintaining customer satisfaction and adherence to regulatory requirements.

Day‑to‑day of the role:

• Assign Complaints: Allocate incoming complaints to appropriate team members for investigation and resolution.
• Process Compensation: Review and process compensation claims in line with policy and authorisation limits.
• Update CRM: Re...