Complaints Coordinator

About the Role

Budget Energy is seeking a proactive, organised, and customerfocused Complaints Coordinator to join our team in Derry. This role is central to ensuring that every customer receives a fair, transparent, and timely resolution to their concerns across both residential and commercial markets in Northern Ireland.

Operating within a highly regulated environment, the Complaints Coordinator will manage complaints from initial receipt through to final resolution. You'll ensure all cases are handled in line with regulatory standards, internal policies, and our commitment to delivering an exceptional customer experience. A key part of this role includes managing and resolving CCNIescalated complaints, working closely with the Consumer Council for Northern Ireland (CCNI) to support fair outcomes and maintain strong regulatory relationships.

You will also play a vital role in identifying trends, supporting continuous improvement, and contributing...