Job Description
- Managing Complaints Monitor customer complaints and inquiries on social media platforms like Facebook, Twitter, Instagram, and LinkedIn.
- Respond to complaints in a professional and timely manner, ensuring customer concerns are addressed effectively.
- Escalate unresolved issues to relevant teams and follow up to ensure resolution.
- Identify recurring issues and suggest process improvements to prevent them in the future.
- Social Media Engagement Actively engage with customers on social media, representing the brand’s voice and values.
- Flag and address inappropriate or harmful content as necessary.
- Provide clear, concise, and accurate responses tailored to each platform and audience.
- Protecting the Brand Monitor brand mentions to protect the company’s reputation.
- Address negative feedback or misinformation in a proactive and professional manner, escalating issues when needed.
- Collaboration Work closely w...
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