Complaints Handler

Job Code: JPC-4721- (EMIRATIZATION - UAE NATIONAL ONLY)

Position: Complaints Handler – Licensed Financial Institutions (LFI)

Qualification: Bachelor’s Degree

Language Proficiency: Bilingual (Arabic & English)

• Review unresolved consumer and small business complaints referred from Licensed Financial Institutions.
• Analyze complaints to identify key issues and determine if additional information is required from complainants, LFIs, or third parties.
• Support the fair and timely resolution of financial complaints through detailed case review and evaluation.
• Understand consumer concerns and collaborate with the team to propose appropriate resolution strategies.
• Assess complaint eligibility and accurately register cases in the complaints management system.
• Apply knowledge of LFI products, operations, and systems to effectively resolve ...