Job Description
If you care about doing the right thing for customers and want to work on cases that genuinely matter, this Complaints Handler role puts you right at the heart of fair outcomes in Motor Finance.
You’ll be trusted to investigate, resolve and influence decisions that directly impact customer confidence and regulatory standards, all within a growing, well-supported operation.
What’s in it for you
£27,000 salary in a permanent, full-time role
Hybrid working from a modern Leeds city-centre office after initial training
Clear training and development pathways within a growing operation
33 days annual leave including Bank Holidays
Pension scheme, employee discounts, cashback offers, gym discounts and onsite refreshments
What you’ll be getting stuck into as a Complaints Handler
Investigating and resolving customer complaints linked to service delivery and payment-related issues
Managing cases end to end, ensuring fair, evidence-based outcomes
You’ll be trusted to investigate, resolve and influence decisions that directly impact customer confidence and regulatory standards, all within a growing, well-supported operation.
What’s in it for you
£27,000 salary in a permanent, full-time role
Hybrid working from a modern Leeds city-centre office after initial training
Clear training and development pathways within a growing operation
33 days annual leave including Bank Holidays
Pension scheme, employee discounts, cashback offers, gym discounts and onsite refreshments
What you’ll be getting stuck into as a Complaints Handler
Investigating and resolving customer complaints linked to service delivery and payment-related issues
Managing cases end to end, ensuring fair, evidence-based outcomes
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