Job Description

Mission.

Key Responsibilities

  • Manage a portfolio of complaints end-to-end, ensuring timely and high-quality resolution

  • Analyze, investigate, and assess complaint cases related to payment services, cards, and fraud

  • Communicate effectively with internal stakeholders and other departments to identify and implement appropriate solutions

  • Maintain regular customer contact via email and phone, providing clear and professional communication

  • Ensure compliance with internal procedures, regulatory requirements, and the bank’s strategic guidelines

  • Contribute to continuous improvement by identifying recurring issues and proposing corrective actions

    • Required profile.

    Required Skills & Competencies

  • Strong analytical skills with attention to detail

  • Ability to work autonomously and take ownership of cases

  • Client-oriented mindset with ex...

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