Job Description
Team leadership role within a regulated business.
Client Details
We're working with a regulated organisation in the Greater Manchester/Lancashire area who are looking to appoint an experienced Complaints Manager to lead their complaints function and drive real improvement across customer outcomes.
This is a hands-on leadership role, managing a team within a contact centre environment, with full ownership of escalated and Ombudsman-level complaints.
Description
You'll be responsible for bringing structure, consistency and insight to the complaints process, ensuring fair outcomes for customers while reducing risk and unnecessary compensation.
Key responsibilities include:
Leading and developing a complaints team within a contact centre setting
Managing escalated and complex complaints, including Ombudsman cases
Owning complaint investigations end-to-end, ensuring regulatory compliance
Reducing compensation and repeat complaints th...
Client Details
We're working with a regulated organisation in the Greater Manchester/Lancashire area who are looking to appoint an experienced Complaints Manager to lead their complaints function and drive real improvement across customer outcomes.
This is a hands-on leadership role, managing a team within a contact centre environment, with full ownership of escalated and Ombudsman-level complaints.
Description
You'll be responsible for bringing structure, consistency and insight to the complaints process, ensuring fair outcomes for customers while reducing risk and unnecessary compensation.
Key responsibilities include:
Leading and developing a complaints team within a contact centre setting
Managing escalated and complex complaints, including Ombudsman cases
Owning complaint investigations end-to-end, ensuring regulatory compliance
Reducing compensation and repeat complaints th...
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