Complaints Manager

This role leads the most complex and high-risk customer complaints, acting as the final escalation point while balancing fair customer outcomes with strong commercial decision-making.

It's a hands-on leadership position focused on improving Aftersales performance, cost control, compliance and customer experience.

Client Details

The business is a fast-growing, FCA-regulated organisation operating within the automotive finance space, with a strong performance-led contact centre environment. It combines commercial focus with a genuine commitment to customer outcomes, continuous improvement and doing the right thing in a highly regulated setting.

Description

As Complaints & Aftersales Manager, you'll take ownership of the most complex, sensitive and high-risk customer cases, acting as the final escalation point while driving improvements across the wider Aftersales and Customer Care operation.

You'll work clo...