Complaints Manager - Nhs

world-class orthopaedic treatment in Spain, combining top medical care with a deeply human experience.

We plan everything: the hospital, the surgeon, the rehab centre, the transfers, the follow-up —TailorDoc is profitable, growing every month, and entering a new stage: building the systems,You'll coordinate every part of the journey — airport, hospital, rehab, return home — while also shaping how we work: our methods, tools, checklists, guides and patient materials.It's a hands-on role with strategic depth: you'll be close to the people, but also helping design the processes that make excellence repeatable.

■ Coordinate the full patient journey from arrival to recovery.

~ Liaise with hospitals, surgeons, physiotherapists and partners to keep every step aligned.

~ Ensure all patient information, logistics and updates are accurately reflected in our systems.

~ Design, refine and maintain operational standards — from daily workflows to welcome materia...