Complaints Manager, Pensions Administration

Overview

Step into an impactful role with Gallagher as a Complaints Manager, where you'll drive meaningful improvements in our pension administration services. Be part of a supportive, inclusive team that values your ideas and contributions, whether you're based in one of our regional offices or working remotely. Together, we'll deliver outstanding service to our clients and their members. How you'll make an impact As a Complaints Manager, you’ll take the lead in managing our complaints process, ensuring it operates seamlessly and efficiently. By analysing complaints and Errors & Omissions, you’ll uncover trends and drive meaningful improvements. Collaborating with teams across the business, you’ll play a key role in reducing complaints, streamlining processes, and enhancing the experience for pension scheme members. You’ll also spearhead national initiatives and champion continuous improvement, making a tangible impact on the quality of our services. About You Wha...