Job Description
Are you a transformational leader who thrives on improvingcustomer experiences and driving high‑performing teams to deliver exceptional results?
We have an exciting opportunity for a Complaints Operations Manager to join our NS&I complaints function on a 12‑month fixed term contract. You’ll be leading a large, established team of around 35 colleagues, supported by three Team Managers split across Lytham and Durham. This is a senior operational leadership role with a strong focus on people management, service delivery, client engagement and continuous improvement.
You’ll be based primarily in Lytham, with regular travel to Durham, working three days per week on site across both locations. This is a role where visibility and collaboration matter—you’ll work closely with teams, stakeholders and senior leaders to drive forward transformational change and ensure our complaints operation is fit for the future.
What you'll be doing:
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