Job Description
Work model: Work from the office in Cracow
Working hours: 9 AM - 5 PM (working weekends)
**About the Role:**
You will be responsible for reviewing the intent and accuracy of user-submitted content to ensure the quality of map data. This includes evaluating reviews, photos, and location updates. Using internal policies and systems, you will assess the provided evidence and, based on critical thinking, decide whether to approve or reject the content.
**What Will You Do:**
Handle and resolve customer complaints, identifying and escalating priority issues when necessary
Review content according to established processes and make informed moderation decisions.
Provide constructive feedback to improve the product, processes, and policies where applicable
**Requirements:**
+ Proficiency of Spanish at min. B2/C1 level and English at C1 level,
+ Experience w...
Working hours: 9 AM - 5 PM (working weekends)
**About the Role:**
You will be responsible for reviewing the intent and accuracy of user-submitted content to ensure the quality of map data. This includes evaluating reviews, photos, and location updates. Using internal policies and systems, you will assess the provided evidence and, based on critical thinking, decide whether to approve or reject the content.
**What Will You Do:**
Handle and resolve customer complaints, identifying and escalating priority issues when necessary
Review content according to established processes and make informed moderation decisions.
Provide constructive feedback to improve the product, processes, and policies where applicable
**Requirements:**
+ Proficiency of Spanish at min. B2/C1 level and English at C1 level,
+ Experience w...
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