Job Description
ESSENTIAL JOB FUNCTIONS
The job functions listed below represent the essential job duties and responsibilities of the above listed position.
Provide customer service to drivers calling in and in person with questions regarding compliance to their hours of service. Identify the drivers needs and provide immediate feedback.Ability to communicate any problems to our driver associates and provide feedback and resolution.Research drivers requests to make log corrections through the computer system. Verify validity through the computer system and update accordingly. Respond back to driver on all researched corrections whether valid or not.Work various audit reports by using the computer system screens. Using the reports, research for violations of the hours-of-service regulations and determine disciplinary action. Handle audit calls and carry out disciplinary action. In addition, ensure the computer is updated with the proper information.Moni...
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