Job Description
Description
What you'll be responsible for:
Maintains necessary operating records, check lists, and procedures to ensure accuracy and completion of functions.
Utilizes scripted instructions to perform routine processing functions to meet deadlines or standards.
Provides support to customers and internal users in a courteous and professional manner.
Monitors the console and other online systems. Responds with appropriate actions and escalation.
Follows established guidelines to ensure security of data and computer systems.
Completes the shift turnover log for the next shift; and reviews the shift turnover log from the previous shift.
Contacts the Operations Unit Manager for assistance as needed.
May manage a Windows Server environment
May perform other job duties as assigned.
Skills
Mainframe, Troubleshooting, Support, Customer service, Hardware, Help desk support, Technical support, Computer operation, Office 365, ibm mainframe, Desktop, Microsoft su...
What you'll be responsible for:
Maintains necessary operating records, check lists, and procedures to ensure accuracy and completion of functions.
Utilizes scripted instructions to perform routine processing functions to meet deadlines or standards.
Provides support to customers and internal users in a courteous and professional manner.
Monitors the console and other online systems. Responds with appropriate actions and escalation.
Follows established guidelines to ensure security of data and computer systems.
Completes the shift turnover log for the next shift; and reviews the shift turnover log from the previous shift.
Contacts the Operations Unit Manager for assistance as needed.
May manage a Windows Server environment
May perform other job duties as assigned.
Skills
Mainframe, Troubleshooting, Support, Customer service, Hardware, Help desk support, Technical support, Computer operation, Office 365, ibm mainframe, Desktop, Microsoft su...
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