Job Description

Job Description:



Pay Range: $22hr - $25hr

  • The Help Desk Support Specialist will provide first-level support for help desk and security incidents, ensuring timely and accurate issue resolution.

  • The role requires strong communication, analytical, and multitasking abilities to support users of the Statewide Financial System (SFS).

  • Training will be provided on-site to familiarize the candidate with system navigation, tools, and processes.


Responsibilities:


  • Provide first-level support for help desk and security incidents.

  • Answer incoming calls and email messages from users.

  • Accurately document all issues and requests during the initial contact.

  • Analyze user issues using system knowledge and available knowledge ...

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