Job Description
Responsibilities
: Support a robust Microsoft based network.
Respond to help desk tickets, telephone calls, email and personnel requests for technical support ensuring timely feedback and closure.
Identify, research, and resolve technical problems for individuals and groups in an efficient manner, recognizing the proper course of action to take, communicating, and escalating severe issues as appropriate.
Provide escalated support for all department members and perform tactical problem resolution as required.
Provide technical training for all department members as required.
Level I / Help Desk work as required.
Communicate highly technical information to both technical and non-technical personnel.
Manage incoming and outgoing asset inventory of hardware, software, and peripherals.
Prepare computer systems for deployment including interviewing clients to identify special ...
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