Job Description
Job Description
- Provide courteous and professional service to both guests and customers of the Hotel.
- Assist with car / hotel doors and guest luggage.
- Accepts luggage and parcels for safekeeping and ensure that at all times it is recorded properly.
- Ensure timely delivery of all guest luggage
- Maintain appropriate standards of conduct, dress, hygiene, uniform, appearance and posture.
- Ensure daily departing time of check-out guests and make taxi arrangements, shuttle arrangements and limousine services to the airport if required.
- Co-ordinate VIP arrivals and departures.
- Handle or resolve any guest complaints and establish good relationships with guests and clients of the hotel.
- Explain technology and features of guest rooms.
- Ensure messages and faxes are delivered with the utmost urgency.
- Ensure that all guest property in storage, long or short term, are duly documented and cared for.
- ...
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