Job Description

Overview

The ​Concierge​ is a hospitality professional responsible for professional, effective and efficient handling of all residents’ requests and needs upon entering the community/building.

The Concierge provides exemplary service consistent with the values and mission of the Castle Group.He or she performs all responsibilities while demonstrating outstanding customer service skills representative of Castle Royal Service.

Responsibilities

Essential Duties and Responsibilities

  • Greets residents/guests upon entry, responds to requests, questions, and any other needs. 
  • Makes reservations, recommendations to restaurants, bars, and clubs to residents and their guests.
  • May Documents issues or transactions as needed.
  • Develops an understanding of Association policies and requirements.
  • Develops an understanding of appropriate department/person to support when an escalation for resolution ...

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