Concierge

As Concierge your role will be to ensure that our guests are 100% satisfied with their experience while in our hotel. It will be your responsibility to anticipate all guest needs and handle all guest inquiries. In order to do this you will need to have complete and up to date knowledge of all local points of interest as well as the hotel products and services, including room types and rates, relative features and facilities, food and beverage outlets and promotions, spa and health club, and current promotions. You will ensure all issues pertaining to guest satisfaction are met and that all follow up is completed in a timely manner.

• Be responsible for the concierge knowledge and information of the entire front office team;
• To work with the hotel’s designated suppliers in line with, the hotel agreed SOP’s and procedures;
• Deliver an outstanding luxury concierge experience to all guests;
• Work with and support the guest services...