Job Description
Job Description
- Maintains department organization, manning and productivity, ensuring a smooth operation based on forecasted occupancy.
- Train Bell men for luggage delivery and guest behavior.
- Supervises and guides team of Bell men to ensure that hotel’s policies and procedures are adhered to.
- Creates a positive and highly motivated working environment that promotes and develops teamwork.
- Regularly updates Concierge Manager about challenges in work flow.
- Give feedback to Concierge Manager on the performance of team members.
- Promptly and actively obtains feedback from guests and inform the relevant departments the actions taken to rectify the feedback and to ensure guests’ satisfaction.
- Maintains and enforces all quality standards and procedures on guest a...
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