Job Description
Job Description
- Deliver a warm, polished, and personalised welcome, embodying Fairmont’s luxury service philosophy
- Provide expert recommendations on dining, activities, transportation, and local attractions tailored to guest preferences
- Coordinate reservations, transportation, and bespoke experiences with precision and efficiency
- Maintain a strong, elegant presence in the lobby, anticipating guest needs and offering proactive assistance
- Support VIP and special‑attention guests, ensuring bespoke touches and seamless arrangements
- Handle guest enquiries and requests with professionalism, discretion, and a solutions‑focused approach
- Collaborate closely with Front Office, Guest Relations, Spa, F&B, and Housekeeping to ensure a cohesive guest experience
- Maintain detailed guest profiles and preferences to support personalised service
- Manage luggage services, deliveries, and guest amenities with accuracy and c...
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