Concierge

Main Scope And Purpose Of The Role

• Responsible for providing a warm welcome to all our guests and visitors in the area of Front of House whilst offering assistance throughout their stay / experience in our hotel, in order to both meet and exceed their expectations, whilst maximizing revenue and promotion of the hotels' outlets where applicable.
• Booking dinner reservations, transportation and generally making the impossible, possible are all part for the course.
• Have a general knowledge of the surrounding area and acceptable interpersonal and guest relations skills
• Building a nurturing relationship with our guests, partners, and colleagues to being able to create lasting memories for our guests.
• Intuitively creating complex itineraries to meet and exceed guest expectations.
• Supervising the team of Luggage Porters
• Be the face of our hotel and ensure a memorable reception experience for Guests.
• To ...