Concierge

KEY RESPONSIBILITIES

• Be mall ambassadors by providing exemplary customer service at all service touchpoints such as Concierge counters, ION Suite, Call Centre/Customer Care etc.
• Attend to shoppers/tenants queries with in-depth mall and promotional knowledge, including ION Orchard's customer loyalty program
• Administration of partner promotions and reward redemption both at Concierge counters and in-store for ION Orchard's customer loyalty program
• Ensure all enquiries and/or feedback/complaints are addressed with the shoppers/tenants within stipulated guidelines and service levels
• Responsible for managing all verbal and/or written enquiries received from all shoppers/tenants facing touchpoints when assigned with Call Centre and/or Customer Care deployment(s)
• Responsible for general administration duties such as inventory management, reporting etc.
• Undertake ad-hoc projects and responsibilities that may be assigned from ...