Job Description
To provide personalized and professional service to SPA guests, coordinating reservations, promoting services, and ensuring an exceptional wellness experience, aligned with the hotel's quality and service standards.
**What will I be doing?**
+ Greet and welcome SPA guests in a warm and professional manner.
+ Manage treatment reservations, confirmations, modifications, and cancellations.
+ Inform and advise guests about SPA treatments, packages, promotions, and products.
+ Coordinate the schedule of therapists and treatment rooms to optimize operations.
+ Promote the sale of treatments and products (upselling and cross-selling).
+ Operate reservation, cash register, and POS systems.
+ Verify the availability of facilities, amenities, and equipment.
+ Address comments, special requests, and complaints, providing timely follow-up.
+ Ensure compliance with cleanliness, presentation, and image standards for the area.
+ Assist with basic inventory...
**What will I be doing?**
+ Greet and welcome SPA guests in a warm and professional manner.
+ Manage treatment reservations, confirmations, modifications, and cancellations.
+ Inform and advise guests about SPA treatments, packages, promotions, and products.
+ Coordinate the schedule of therapists and treatment rooms to optimize operations.
+ Promote the sale of treatments and products (upselling and cross-selling).
+ Operate reservation, cash register, and POS systems.
+ Verify the availability of facilities, amenities, and equipment.
+ Address comments, special requests, and complaints, providing timely follow-up.
+ Ensure compliance with cleanliness, presentation, and image standards for the area.
+ Assist with basic inventory...
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