Concierge Team Leader

Hotel Brand: InterContinental
Location: Australia, South Australia, Adelaide

We want to make our guests' experiences truly memorable from the very first moment they set foot in one of our hotels. To set the right tone, we're looking for a Concierge Team Leader capable of leaving no stone unturned in pursuit of complete guest satisfaction.

• Building guest relationships through a swift, professional and highly personal service
• Collating and sharing expert local knowledge of events, places of interests and restaurants
• Resolving guest issues or escalating when necessary to improve guest satisfaction
• Lead by example while assigning tasks and upholding high performance standards.
• Provide ongoing updates to the team to ensure they are equipped to deliver accurate information and exceptional service
• Oversee the activities of the Concierge and Valet teams, ensuring efficient handling o...