Job Description
Location: Kochi / Trivandrum
Experience : 8 to 13 years
Role Summary
We’re seeking an experienced Configuration Manager to own and evolve our ServiceNow CMDB and Configuration Management System (CMS), ensuring high-quality configuration data underpins our ITSM processes—especially Change Management, Incident, Problem, and Asset. You’ll be accountable for CMDB strategy, governance, data quality, discovery coverage, and driving adoption across technology and product teams.
Key Responsibilities
Configuration Management & CMDB Governance
- Own the Configuration Management process end-to-end (policy, standards, procedures, RACI).
- Define and maintain CI class models, attributes, lifecycle states, and relationship rules (service ↔ app ↔ infra).
- Establish and monitor CMDB data quality controls: completeness, correctness, compliance, and timeliness.
- Implement data reconciliation and normalization, managing multiple data sources (Discovery, SCCM/Intune, Cloud, AP...
Experience : 8 to 13 years
Role Summary
We’re seeking an experienced Configuration Manager to own and evolve our ServiceNow CMDB and Configuration Management System (CMS), ensuring high-quality configuration data underpins our ITSM processes—especially Change Management, Incident, Problem, and Asset. You’ll be accountable for CMDB strategy, governance, data quality, discovery coverage, and driving adoption across technology and product teams.
Key Responsibilities
Configuration Management & CMDB Governance
- Own the Configuration Management process end-to-end (policy, standards, procedures, RACI).
- Define and maintain CI class models, attributes, lifecycle states, and relationship rules (service ↔ app ↔ infra).
- Establish and monitor CMDB data quality controls: completeness, correctness, compliance, and timeliness.
- Implement data reconciliation and normalization, managing multiple data sources (Discovery, SCCM/Intune, Cloud, AP...
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