Configuration Manager

Location: Kochi / Trivandrum

Experience : 8 to 13 years

Role Summary

We’re seeking an experienced Configuration Manager to own and evolve our ServiceNow CMDB and Configuration Management System (CMS) , ensuring high-quality configuration data underpins our ITSM processes—especially Change Management , Incident , Problem , and Asset . You’ll be accountable for CMDB strategy, governance, data quality, discovery coverage, and driving adoption across technology and product teams.

Key Responsibilities

Configuration Management & CMDB Governance

• Own the Configuration Management process end-to-end (policy, standards, procedures, RACI).
• Define and maintain CI class models , attributes, lifecycle states, and relationship rules (service ↔ app ↔ infra).
• Establish and monitor CMDB data quality con...