Job Description
Location: Kochi / Trivandrum
Experience : 8 to 13 years
Role Summary
We’re seeking an experienced Configuration Manager to own and evolve our Service Now CMDB and Configuration Management System (CMS) , ensuring high-quality configuration data underpins our ITSM processes—especially Change Management , Incident , Problem , and Asset. You’ll be accountable for CMDB strategy, governance, data quality, discovery coverage, and driving adoption across technology and product teams.
Key Responsibilities
Configuration Management & CMDB Governance
Own the Configuration Management process end-to-end (policy, standards, procedures, RACI).
Define and maintain CI class models , attributes, lifecycle states, and relationship rules (service ↔ app ↔ infra).
Establish and monitor CMDB data quality controls: completeness, correctness, compliance, and timeliness.
Implement data reconciliation and normalization , managing multiple data sources (Discovery, SCCM/Intune, Cloud, API...
Experience : 8 to 13 years
Role Summary
We’re seeking an experienced Configuration Manager to own and evolve our Service Now CMDB and Configuration Management System (CMS) , ensuring high-quality configuration data underpins our ITSM processes—especially Change Management , Incident , Problem , and Asset. You’ll be accountable for CMDB strategy, governance, data quality, discovery coverage, and driving adoption across technology and product teams.
Key Responsibilities
Configuration Management & CMDB Governance
Own the Configuration Management process end-to-end (policy, standards, procedures, RACI).
Define and maintain CI class models , attributes, lifecycle states, and relationship rules (service ↔ app ↔ infra).
Establish and monitor CMDB data quality controls: completeness, correctness, compliance, and timeliness.
Implement data reconciliation and normalization , managing multiple data sources (Discovery, SCCM/Intune, Cloud, API...
Apply for this Position
Ready to join IBS Software? Click the button below to submit your application.
Submit Application