Job Description

Location: Kochi / Trivandrum

Experience : 8 to 13 years

Role Summary


We’re seeking an experienced Configuration Manager to own and evolve our ServiceNow CMDB and Configuration Management System (CMS), ensuring high-quality configuration data underpins our ITSM processes—especially Change Management, Incident, Problem, and Asset. You’ll be accountable for CMDB strategy, governance, data quality, discovery coverage, and driving adoption across technology and product teams.

Key Responsibilities

Configuration Management & CMDB Governance

  • Own the Configuration Management process end-to-end (policy, standards, procedures, RACI).
  • Define and maintain...

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