Configuration Specialist Associate

Provide real-time end-user support and implement platform changes based on customer requests.

Ensure configuration aligns with Sprinklr best practices and specific client requirements.

Collaborate with cross-functional teams—including developers, QA engineers, product support, and product managers—to resolve issues and contribute to product enhancements.

Create and maintain detailed documentation, such as knowledge base articles and FAQs, to support both customers and internal teams.

Analyze support processes, identify improvement areas, and implement solutions to enhance customer experience and streamline operations.

Identify and deploy Tactical Use Cases (TUCs) as needed.

Support the Project Manager in building the project’s business case by ensuring all high-level requirements are captured within the project scope...