Configuration Technician

Description

Role Overview

The Technician Level One is responsible for installing and configuring hardware and software on a high volume of computers, printers and other products for customers on a daily basis. This will include un-boxing units to configure and boxing units back up to prepare for shipment.

Key Areas of Responsibility

§ Configure customers systems to their required specifications.

§ Test systems to ensure 100% quality.

§ Maintain minimum monthly productivity goals.

§ Troubleshoot problems with computer systems, including hardware, software and peripheral equipment.

§ Ensure that customers receive the highest level of customer service.

§ Communicate issues concerning customer orders to the area Help Desk or Team Leader.

§ Adhere to safety procedures and guidelines at all times.

Responsibilities

§ Perform any additional duties assigned by management.

§ It may be necessary on occasion fo...