Consultant, Client Success

Pismo is seeking a Client Success Consultant to support new and existing customers (B2B), helping to drive retention, increase users’ engagement, and maintain high levels of customer satisfaction. The Client Success Consultant acts as a trusted advisor to our customer, helps communicate the value of the Pismo products, and responds to customer needs, questions and requests.

The ideal candidate is a proactive person, driven by data to anticipate problems. He/She has the ability to develop a continuous and evolutive job to straighten the relationship with clients and has relevant industry experience in Payments, Cards processing and Banking and a shown ability to establish technical discussions with clients.

You will meet with customers on a regular basis to discuss business and tactical challenges they may be facing, to understand their definition of success with Pismo, and to offer proactive advice on how to optimize or enhance the use of Pismo platform.

You wil...