Job Description
- Participate in the periodic training needs analysis for customer service skills across IFS
- Assist in the development and rollout of timely as well as effective & innovative
- Advanced Customer Service training solutions to address the above-stated gaps across IFS (every quarter). This would require training to be done at stations & bases across the network (every quarter)
- Ensure that all new hire staff (IFS) attend Basic Customer Service training within 1 month of joining
- Responsible for ensuring that Ab Intio batches attend timely & effective Basic Customer Service training within defined timelines & standards
- Participate in the development and updating of Customer Service Procedures for IFS as well as AO&CS
- Ensure the processing and consolidation of all training records pertaining to Customer Service Training
- Upskill & develop self-on-related professional skills
- To be aware of the developments in the field ...
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