Consultant II, Transformation

Overview

Who has extensive experience in the Call Center / BPO space and can design, document, analyse, and test business process models. If you can translate functional business requirements into business process models throughout the entire life cycle. The role would perform organization and resource modelling, analyse processes in a variety of dimensions, build accurate and realistic simulations and solutions to drive business improvements, create reports, and identify business measures to address productivity and performance management.

Key requirements

• College degree or equivalent preferred
• 5+ Years of work experience (preferably in a Contact Center environment)
• Strong knowledge (and certifications) of Six Sigma Tools and Methodologies
• In-depth understanding of the CRM services industry. In-depth understanding encompasses key business objectives, market trends, typical and best-in-class processes, technologies,...