Consultant Incident Management

Keylane, a leader in SaaS solutions for the insurance and pensions industry, is looking for a person to work with incident management in our team. This role is key in ensuring the quality, stability, and performance of our software solutions. .

Key about your role 

In this role, you'll get to work closely with our development teams, being involved in the whole software development process. Your main job will be to help with ticket managing, understanding customer input on bugs and fulfilling Service Requests, making sure everything runs smoothly and performs at its best. You’ll work directly with clients, communication and managing expectations is key.

At Keylane, we’re all about growth and learning. As a Consultant for Incident Management, you'll have access to the Keylane Academy, which offers a ton of resources for your personal and professional development. Whether it’s career mapping or industry expert talks, we’re here to ...