Job Description

Job Description

: SAP CRM Functional Consultant

We are seeking a highly skilled SAP CRM Functional Consultant to join our Yash AMS project team. The ideal candidate will have extensive experience with SAP CRM 7.0 EHP 2.0 and a strong understanding of Activity Management, Marketing, Service, and ERMS (Email Response Management System).


Key Responsibilities:

  • SAP CRM Implementation and Support: Lead the implementation and support of SAP CRM 7.0 EHP 2.0 modules within the AMS framework.
    Customize and configure SAP CRM solutions to meet ongoing business requirements.
    Provide continuous support and maintenance for SAP CRM projects, including troubleshooting and resolving issues.

  • Activity Management: Design and implement activity management processes within SAP CRM.
    Ensure efficient tracking and management of customer interactions and activities.
    Develop and maintain activity management reports and dashboards.

  • Marketing: Configure and manage marketing campaigns within SAP CRM.
    Analyze marketing data to optimize campaign performance.
    Collaborate with marketing teams to align CRM strategies with business goals.

  • Service: Implement and support SAP CRM Service module.
    Manage service requests, service contracts, and service orders.
    Ensure timely resolution of customer service issues and enhance service delivery.

  • ERMS (Email Response Management System): Configure and manage ERMS within SAP CRM.
    Automate email response processes to improve customer communication.
    Monitor and analyze email response metrics to enhance efficiency.

  • AMS Project Management: Coordinate with AMS project teams to ensure seamless integration and support of SAP CRM solutions.
    Monitor and manage AMS project timelines, deliverables, and resources.
    Provide regular updates and reports to stakeholders on project status and performance.

    • Qualifications:

  • Bachelor's degree in Information Technology, Business Administration, or a related field.

  • Minimum of 4-6 years of experience as an SAP CRM Functional Consultant.

  • In-depth knowledge of SAP CRM 7.0 EHP 2.0, including Activity Management, Marketing, Service, and ERMS.

  • Strong analytical and problem-solving skills.

  • Excellent communication and interpersonal skills.

  • Ability to work independently and as part of a team.

    • Preferred Skills:

  • SAP certification in CRM.

  • Experience with other SAP modules (e.g., SAP ECC, SAP S/4HANA).

  • Project management experience, particularly in AMS projects.

    • At YASH, you are empowered to create a career that will take you to where you want to go while working in an inclusive team environment. We leverage career-oriented skilling models and optimize our collective intelligence aided with technology for continuous learning, unlearning, and relearning at a rapid pace and scale.

    Our Hyperlearning workplace is grounded upon four principles

  • Flexible work arrangements, Free spirit, and emotional positivity
  • Agile self-determination, trust, transparency, and open collaboration
  • All Support needed for the realization of business goals,
  • Stable employment with a great atmosphere and ethical corporate culture

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