Job Description
Responsibilities
Are you ready to take on an ambitious role that challenges you to excel and grow your career? At Principal Global Services, we offer an outstanding chance for you to join a team that thrives on pushing boundaries and delivering flawless results. As a Consultant - Tech Analyst, you'll play a pivotal role in ensuring the seamless resolution of critical incidents and maintaining the highest standards of service excellence.
Key Responsibilities
- Act as the Point of Contact (POC) for customers, providing status updates whenever a Major incident occurs.
- Open a Bridge by engaging all relevant resolver groups and continue discussions until the Major Incident is resolved.
- Inform key collaborators of the status of the Major Incident after confirmed service restoration.
- Coordinate with respective SMEs/Developers for speedy resolution of Major Incidents.
- Ensure Major Incidents are addressed within the SLAs agreed with Product Owners.
- Take prevent...
Are you ready to take on an ambitious role that challenges you to excel and grow your career? At Principal Global Services, we offer an outstanding chance for you to join a team that thrives on pushing boundaries and delivering flawless results. As a Consultant - Tech Analyst, you'll play a pivotal role in ensuring the seamless resolution of critical incidents and maintaining the highest standards of service excellence.
Key Responsibilities
- Act as the Point of Contact (POC) for customers, providing status updates whenever a Major incident occurs.
- Open a Bridge by engaging all relevant resolver groups and continue discussions until the Major Incident is resolved.
- Inform key collaborators of the status of the Major Incident after confirmed service restoration.
- Coordinate with respective SMEs/Developers for speedy resolution of Major Incidents.
- Ensure Major Incidents are addressed within the SLAs agreed with Product Owners.
- Take prevent...
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