Consulting Solution Lead

Job Description

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The Client Manager for our Customer Health team ensures that AI-generated customer metrics for all customers meet the same high standard as those crafted by a seasoned client manager—delivering decision-grade quality, not generic output.

Your domain expertise must come from firsthand experience owning interventions with complex customers: identifying risks, managing escalations, developing recovery plans, and writing executive-ready summaries that drive internal alignment and action. If you’ve advised Customer executives on mitigating organizational risk, or walked a customer back from the brink, or single handedly rallied an internal VP to take action for a Customer, this role is for you.

You will validate that AI-generated insights meet the rigor required by senior decision-makers through a combination of real-world customer engagement and structured Q...