Job Description

About the role

In this global role within Aftersales Service Operations, you will ensure that our ERP system is fully aligned with our business processes, enabling efficient, customer-centric service delivery worldwide. You will drive continuous improvement, lead process standardisation, and empower our teams through training and clear documentation.
In return for your strong ERP expertise, cross-functional mindset, and hands-on approach, you’ll have the opportunity to shape global service processes, work closely with diverse international stakeholders, and play a key role in Sonova’s transformation journey—directly contributing to customer satisfaction and our mission to help everyone enjoy the delight of hearing.

More about the role

  • Align global Aftersales Service processes with enterprise process architecture and ERP set-up
  • Define, harmonise, and maintain global ERP service processes, SOPs, and related KPIs
  • ...

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