Consumer Complaints Analyst

Description

: The Consumer Complaints Analyst is responsible for investigating and preparing comprehensive written responses to complaints received from state insurance departments, and other government agencies. The Complaints Analyst ensures timely and accurate resolution of complaints while maintaining compliance with regulatory standards and company policies.

Key Responsibilities:
• Investigate complaints received from regulatory and government agencies thoroughly and impartially.
• Analyze case details, review supporting documentation, and identify key issues to address in responses.
• Prepare clear, concise, and professional written responses tailored to meet the requirements of each agency.
• Collaborate with internal departments to gather relevant information and coordinate responses.
• Maintain accurate and detailed records of all complaint investigations and resolutions.
• Ensure all responses are submitted within establ...