Consumer Complaints Analyst

Responsibilities

:
• Investigate complaints received from regulatory and government agencies thoroughly and impartially.
• Analyze case details, review supporting documentation, and identify key issues to address in responses.
• Prepare clear, concise, and professional written responses tailored to meet the requirements of each agency.
• Collaborate with internal departments to gather relevant information and coordinate responses.
• Maintain accurate and detailed records of all complaint investigations and resolutions.
• Ensure all responses are submitted within established deadlines.
• Stay up to date with industry regulations, standards, and best practices to ensure compliance.

Required Skills:
• Meticulous attention to detail: Ability to ensure accuracy in documentation and responses.
• Excellent verbal and written communication skills: Craft professional correspondence and articulate findings with clarity, confi...