Consumer Experience Representative

About Teak Teak is reinventing refunds, striving to make every experience refundable.

Our strength lies in our proprietary Software-as-a-Service (SaaS) embedded refund protection platform, allowing us to aggregate significant distribution while providing a top-tier digital purchasing experience for event organizers, booking platforms, ticketing systems, and end consumers.

Our e-commerce solution is embedded in millions of carts monthly and backed by AM-best-rated insurers.

The Role The Consumer Experience Representative is responsible for being the end-consumer's primary point of contact, providing excellent service, and resolving any issues or concerns they may have.

You are friendly, empathetic, and consumer-focused.

Your priority is to ensure consumer satisfaction and enhance the overall consumer experience.

What You’ll Do To succeed in this job, an individual must be able to satisfactorily perform the following du...