Consumer Success Representative

<div> <div> <p>Position Title: Consumer Success Representative (Weekend, Part-Time)<br /> Location: Scottsdale, AZ (Remote)<br /> Engagement Type: Contract<br /> Work Mode: Remote<br /> Duration: February 9, 2026 July 31, 2026 (approximately 5.5 months)<br /> </p> <p>Role Overview:<br /> This role supports consumers through the early stages of the home buying or selling process by handling inbound and outbound calls and connecting them with real estate professionals. The position focuses on customer service, light sales activity, and precise execution against performance and quality metrics during weekend shifts.</p> <p>Key Responsibilities:</p> <ul> <li> <p>Handle inbound and outbound warm calls, emails, and text messages to understand consumer real estate needs and provide appropriate support.</p> </li> <li> <p>Perform live transfers of qualified real estate leads to local agents, meeting hourly productivity and quality standards.</p> </li> <li> <p>Apply effective problem-solving, active listening, and questioning skills to identify needs, overcome objections, and deliver a positive customer experience.</p> </li> <li> <p>Collaborate with team members while working independently in a remote environment, incorporating feedback and coaching.</p> </li> <li> <p>Accurately capture and enter consumer data in systems while actively engaging on calls and using required communication tools.</p> </li> </ul> <p>Required Skills & Experience:</p> <ul> <li> <p>2+ years of experience in a phone-based call center or equivalent high-volume phone environment.</p> </li> <li> <p>Strong customer service skills with proven ability in conflict resolution, objection handling, and empathy-driven communication.</p> </li> <li> <p>Confident verbal communicator with ability to build rapport across diverse customer backgrounds.</p> </li> <li> <p>Tech-savvy and comfortable using email, VOIP, Zoom, Google tools, Excel, and similar platforms in a remote setting.</p> </li> <li> <p>Reliable high-speed internet connection capable of supporting extended calling, video conferencing, and online training.</p> </li> <li> <p>Ability to meet defined productivity, talk-time, and quality metrics in a structured KPI-driven environment.</p> </li> </ul> <p>Preferred Skills:</p> <ul> <li> <p>Experience in sales or lead generation in a consumer-facing environment.</p> </li> <li> <p>Interest or background in real estate, online real estate platforms, or real estate lead management.</p> </li> </ul> <p>Additional Details:<br /> Weekend availability is required to work one of the defined Saturday and Sunday shifts, and candidates must be able to attend full-time virtual training from February 9 13, 2026, during daytime hours. The role is remote but tied to the Scottsdale, AZ location, and requires prolonged computer use with standard office equipment.</p> </div> </div>